Help & support
Frequently asked questions
How do I link my Airbnb, Booking.com or Vrbo calendars?+
Press "🔗 Connect channels" in the header, choose the property and paste the export link from each platform (each field shows where to find it). Press "Test" and then "Save and sync". Cleanings combine all platforms, so we detect when a guest from one checks out and another from a different one checks in the same day.
I linked the calendar but I don't see bookings+
Press "Sync". In the Calendar use "7 days ▶" if your bookings are further ahead. If the property shows "⚠ Calendar error", copy the link from that platform again: sometimes it expires or gets copied incomplete. Platforms may take a few hours to show a new booking.
Why doesn't the guest's name appear?+
Airbnb doesn't include the name in its exported calendar, only the booking code (HM…).
How do I send shifts to my cleaners?+
In "Cleaners", choose the person and press "Copy link". That link is private: it only shows their cleanings, without prices or guest data. Treat it like a password.
How much does it cost and when am I charged?+
A single $30/month plan with everything included. The first 7 days are free; the first charge happens when the trial ends and then every month on the same date.
How do I cancel? Do I get a refund?+
From the ☰ menu → Subscription → Cancel subscription. You keep access until the end of the paid period and nothing more is charged. Payments are non-refundable (see the Refund Policy); that is why we offer the free trial.
I was charged but my account is locked+
After paying, activation takes a few seconds. If it is still locked after a few minutes, create a request with the topic "Subscription and billing" including the payment email.
Is my data safe?+
Each account is isolated: nobody else can see your properties or cleanings. We don't store card details; payments are processed by Lemon Squeezy.
Can't find the answer? Write to us
We handle requests in order of arrival and reply by email within 1 to 2 business days.
Log in to create a request, or write to us at soporte@tu-dominio.com.